![]() Citrix Workspace: It's highly recommended to run the latest Cirtix Workspace.The Citrix Workspace has different requirements when compared with the Receiver. Citrix Clean-Up tool: If previous steps didn't fix your Real Time Media Engine, then the best action would be to run the Citrix Clean-up tool and re-install the proposed versions of Citrix Receiver and Real Time Media Engine.HDX Real Time Media Engine: Once your device is running the latest version of Receiver, you should be able to download and install the HDX Real Time Media Engine from here.Citrix Receiver: It's highly recommended to run the latest Citxix Receiver.If you are running Citrix Receiver, the following steps will likely fix your setup. Select the version of ICA client installed, either Citrix Receiver or Citrix Workspace and review suggestions. To have audio and video from your own personal device remotely you must be running a valid and supported version of Citrix HDX Real Time Media Engine. ![]() The following Operating Systems are supported:Įnsure the computing specifications matches a minimum of below technical specs:įor optimum performance please refer to this Microsoft link for recommended headsets and webcams. If you join a Skype Meeting using your Browser with audio & video capabilities, the Skype for Business web App Plug-in must be installed.įor more details on how to install the Skype Web App plugin visit this link.Įnsure there are no cookies blocking the connection to Skype for Business meeting.Įnsure there are no AV policies/scanner blocking the connection. Note: To obtain a better performance of audio/video quality it is advisable to use an Ethernet connection as Wi-Fi may sometimes distort the quality of the media. To check the internet speed, you can use SpeedTest. ComponentĬheck the internet connection – minimum download speed 10mbps and upload speed 1mbps. The following table contains the suggested endpoint configurations.
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